Cash Recycling & Dispensing Technology
Fidelity Bank is a commercial bank with one office in Edina, Minnesota. With a relatively small teller staff, it has been a challenge to achieve strong dual control, excellent customer service and efficiency. To assist us with these competing objectives we made the decision to purchase a cash recycler to streamline teller transactions. After considering a variety of recyclers, we selected the Arca CM18 because of its small footprint, features, capacity and overall value. Introducing a cash recycler has improved both efficiency and customer service by eliminating vault transactions during lobby hours, keeping our tellers available for customers and processing currency transactions much faster and with greater accuracy.
We were introduced to Arca through our relationship with Zions Bank. I liked working directly Mike Mares from Arca. Mike was very knowledgable and he took the time to understand our operation and what would work best for us without the typical sales approach. The installation and training process went well and we have been very pleased with the results.
Teri Keegan, SVP/CFO